BUY n SELL

Return Policy

Last Updated: June 4, 2026

1. Overview

BUY n SELL is a peer-to-peer marketplace that connects buyers and sellers. As such, return policies are determined by individual sellers, and BUY n SELL does not directly handle returns or refunds.

2. Seller Return Policies

Each seller on our platform is responsible for setting and communicating their own return policy. Before making a purchase:

  • Review the item description carefully
  • Check if the seller mentions a return policy
  • Ask the seller questions about returns before purchasing
  • Save all communications with the seller

3. Standard Marketplace Practice

Unless otherwise stated by the seller, the following general guidelines apply:

  • No Returns: Most items are sold on an "as-is" basis with no return option
  • Inspect Before Purchase: Buyers are encouraged to inspect items in person before completing the transaction
  • Meet Safely: Use safe meeting locations for in-person transactions

4. When You Can Request a Return

You may be entitled to a return or refund in the following situations:

  • The item received is significantly different from the description
  • The item is damaged or defective, and this was not disclosed
  • You received the wrong item
  • The seller explicitly offered a return policy
  • The transaction violated our Terms and Conditions or seller engaged in fraudulent behavior

5. How to Request a Return

If you believe you're entitled to a return:

  1. Contact the Seller First: Reach out directly through our messaging system within 48 hours of receiving the item
  2. Document Everything: Take photos of the item and keep all correspondence
  3. Attempt Resolution: Work with the seller to reach a fair solution
  4. Contact Support: If unable to resolve directly, contact our support team with all relevant documentation

6. Dispute Resolution

If a dispute arises between buyer and seller regarding returns:

  • BUY n SELL may mediate but is not responsible for enforcing returns
  • Evidence such as photos and messages will be reviewed
  • Decisions will be made based on our Community Guidelines and Terms of Service
  • We reserve the right to suspend or ban users who engage in fraudulent behavior

7. Items That Cannot Be Returned

The following items typically cannot be returned:

  • Personalized or custom-made items
  • Perishable goods
  • Digital downloads or services already rendered
  • Items sold "as-is" or "for parts" with clear disclosure
  • Items damaged by the buyer after receipt

8. Refund Processing

Since BUY n SELL facilitates connections but does not process payments:

  • Refunds are handled directly between buyer and seller
  • BUY n SELL is not responsible for processing or guaranteeing refunds
  • We recommend using secure payment methods that offer buyer protection

9. Buyer Protection Tips

To protect yourself when making a purchase:

  • Meet in public, well-lit locations for in-person exchanges
  • Inspect items thoroughly before completing payment
  • Use secure payment methods
  • Check seller ratings and reviews
  • Trust your instincts – if something seems wrong, walk away
  • Never send payment before seeing the item

10. Seller Responsibilities

Sellers are expected to:

  • Accurately describe items including any defects or issues
  • Clearly state their return policy in the listing (if applicable)
  • Respond promptly to buyer concerns
  • Act in good faith to resolve disputes
  • Honor any return policy they've explicitly stated in their listing

11. Reporting Fraud

If you believe you've been a victim of fraud or scam:

  • Report the user immediately through our platform
  • Provide all evidence including messages and photos
  • Contact local law enforcement if necessary
  • We will investigate and take appropriate action including account suspension or ban

12. Changes to This Policy

We may update this Return Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about returns or need assistance with a dispute, please contact our support team through the Help Center or email us at support@buynsell.com.